If you were around yesterday, you probably saw my Open Letter to Heavenly Couture. I had a terrible experience in one of their stores, was discriminated against because of my size, and was left feeling humiliated, ashamed, and hurt.
Quite a few people shared and tweeted the blog post and it caught the attention of Heavenly Couture owner and founder, Justin Ha.
I was contacted via Twitter, and a phone call between myself and Mr. Ha occurred just moments ago.
Let me just say this was by far the BEST experience I have had, counteracting the terrible one a few days ago. Mr. Ha was appalled at the behavior of his employees, and profusely apologized. He was empathetic to the discrimination I received, and made leaps and bounds to remedy the situation I experienced.
On Saturday, Sunday, and Monday, I was ready to chalk this situation up to "Life Experience," forget Heavenly Couture ever existed, and move on with my life.
Today, I am glad I wrote the letter, I am glad I had the courage to say something, I am glad it caught the attention of the company, and I'm glad people like Justin Ha exist. He truly has restored my faith, and I think I will visit Heavenly Couture in the future!
Justin Ha, THANK YOU. Sincerely. Thank you.
You are what an owner should be. You had the courage to contact me. You were not only sympathetic, but empathetic. You wanted to make it right. You wanted to make sure I understood this is not how you want your stores to be run or your customers treated. I am proud of you and I commend you.