Quite a few people shared and tweeted the blog post and it caught the attention of Heavenly Couture owner and founder, Justin Ha.
I was contacted via Twitter, and a phone call between myself and Mr. Ha occurred just moments ago.
Let me just say this was by far the BEST experience I have had, counteracting the terrible one a few days ago. Mr. Ha was appalled at the behavior of his employees, and profusely apologized. He was empathetic to the discrimination I received, and made leaps and bounds to remedy the situation I experienced.
On Saturday, Sunday, and Monday, I was ready to chalk this situation up to "Life Experience," forget Heavenly Couture ever existed, and move on with my life.
Today, I am glad I wrote the letter, I am glad I had the courage to say something, I am glad it caught the attention of the company, and I'm glad people like Justin Ha exist. He truly has restored my faith, and I think I will visit Heavenly Couture in the future!
Justin Ha, THANK YOU. Sincerely. Thank you.
You are what an owner should be. You had the courage to contact me. You were not only sympathetic, but empathetic. You wanted to make it right. You wanted to make sure I understood this is not how you want your stores to be run or your customers treated. I am proud of you and I commend you.
I'm so incredibly proud of you for using your voice to speak up not only for yourself, but for others. That's how lasting change is made.
ReplyDeleteThank you, Jo. I appreciate hearing that, it feels good knowing I can make a difference. <3 !!!!
DeleteI worked in retail for years and their behavior was inexcusable! I am so happy that you spoke out. And I'm glad that the owner did the decent thing by you. Go back to that store and feel empowered knowing that you made a difference.
ReplyDeleteI certainly will, Lisa, thank you for your support! I worked in retail for quite some time as well, so I feel like it gives me extra oomph when I *know* how people should be treated, and sales associates do anything different.
DeleteThank you again for your patience in bringing this incident to our attention. We appreciate your feedback and hope to serve you with the respect and attention you deserve!
ReplyDeleteSincerely,
Amber Kazalbash
Social Media Rep.
Heavenly Couture
Thanks Amber!
DeleteI emailed your blog post to the customer service link on their website. Could have been the sharing of friends, but I thought sending it straight to the source would help get the attention of the ones that needed to know. :)
ReplyDeleteThanks Amanda, I did that as well, before I published the original post.
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